Privacy Policy
Last Updated: March 15, 2025
At Jovexyzalora, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information when you use our retirement planning services and educational resources.
Information We Collect
We collect information that you provide directly to us, as well as information that's automatically gathered when you interact with our platform. Understanding what we collect helps you make informed decisions about sharing your personal data.
Personal Information You Provide
Contact details including name, email address, phone number, and mailing address
Financial information such as income ranges, retirement goals, and investment preferences
Account credentials and security information for accessing our platform
Communication preferences and feedback about our services
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information to improve your experience and ensure platform security.
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Device Information | Security monitoring and geographic customization | 12 months |
| Usage Analytics | Platform improvement and feature development | 24 months |
| Session Data | Maintaining login status and user preferences | 30 days |
How We Use Your Information
Your information helps us provide personalized retirement planning guidance and educational content tailored to your specific financial situation and goals.
Delivering customized retirement planning recommendations based on your financial profile
Sending educational materials and market updates relevant to your retirement goals
Providing customer support and responding to your inquiries promptly
Improving our platform functionality and developing new features
Ensuring platform security and preventing fraudulent activities
Important Notice
We never sell your personal information to third parties. Any sharing of data is limited to trusted service providers who help us deliver our services, and they're bound by strict confidentiality agreements.
Data Protection & Security
We implement comprehensive security measures to protect your personal and financial information from unauthorized access, alteration, or disclosure.
Technical Safeguards
256-bit SSL encryption for all data transmission between your device and our servers
Multi-factor authentication requirements for accessing sensitive account information
Regular security audits and penetration testing by independent cybersecurity firms
Automated monitoring systems that detect and respond to suspicious activities
Administrative Controls
Our team follows strict access controls and procedures. Only authorized personnel with legitimate business needs can access your personal information, and all access is logged and monitored.
Your Rights & Choices
You have significant control over your personal information. We believe transparency and user control are fundamental to building trust in our relationship.
Access & Correction Rights
Request a copy of all personal information we have about you within 30 days
Update or correct any inaccurate information through your account dashboard
Request deletion of your account and associated data, subject to legal retention requirements
Opt out of marketing communications while maintaining access to essential service updates
Data Portability
If you decide to switch to another retirement planning service, we can provide your data in a commonly used, machine-readable format. This includes your financial profiles, goal settings, and historical interaction data with our platform.
Exercising Your Rights
To exercise any of these rights, contact us at info@jovexyzalora.sbs with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Third-Party Services & Sharing
We work with carefully selected partners to provide comprehensive retirement planning services. Here's how we share information and with whom.
Service Providers
Financial data providers for market information and investment research
Cloud hosting services for secure data storage and platform operations
Email and communication services for delivering educational content and updates
Analytics providers to help us understand platform usage and improve user experience
Legal Requirements
We may disclose your information when required by law, such as responding to subpoenas, court orders, or regulatory investigations. We'll notify you of such requests unless legally prohibited from doing so.
International Data Transfers
While Jovexyzalora primarily operates in Malaysia, some of our service providers may process data in other countries. We ensure appropriate safeguards are in place for any international data transfers.
All international transfers comply with applicable data protection laws
We use standard contractual clauses approved by relevant data protection authorities
Service providers in other countries must meet equivalent data protection standards
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | 7 years after account closure | Financial services regulatory requirements |
| Communication Records | 3 years | Customer service and dispute resolution |
| Marketing Preferences | Until you opt out | Ongoing service delivery |
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. We'll notify you of material changes through email and prominent notices on our platform.
Minor updates, such as clarifications or contact information changes, may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help.
168A, Jalan Dato Yusuf Shahbuddin 1
Taman Sentosa, 41200 Klang
Selangor, Malaysia